50+
FAQ
8
Topic Categories
24/7
Live Support
In English
Full Support
What do you need help with?
Browse the categories below to find the information you need.
Registration & Account
Learn how to create a new account on mb88, update your details, and keep your account secure.
Deposits & Payments
Find out which payment methods you can use to deposit, what the minimum amount is, and how long it takes for funds to arrive.
Withdrawals & Payouts
Find out how long it takes to withdraw your winnings, what conditions apply, and how to resolve withdrawal issues.
Bonuses & Promotions
Find out how to claim and use the welcome bonus, cashback, free spins, and referral offers.
Games & Betting
Learn the rules and strategies for Bingo, slots, Live Casino, and Sports Betting.
App & Downloads
Find out where to download the mb88 app, how to install it, and how to fix common app issues.
Need direct assistance?
Our support team is here for you 24/7, seven days a week.
mb88 FAQ — Detailed Help Guide
Mb88 is one of Bangladesh's most popular online gaming platforms, with thousands of players active every day. This mb88 FAQ page provides straightforward answers to the most common questions so you can find what you need quickly.
Whether it's opening an account, making a withdrawal, claiming a bonus, or playing games — you'll find the answers in the mb88 FAQ. If your question isn't listed here, our support team is always ready to help.
Tips: Use the category list on the left to find a specific topic.
Account & Registration 6 Questions
Yes, creating an mb88 account is completely free. Simply register with your mobile number or email, and your welcome bonus will be credited instantly. No fees or hidden charges.
Registration typically requires your name, mobile number or email, password, and date of birth. Identity verification (KYC) can be completed later for secure transactions.
No. Under mb88's policy, each person may only register one account. Attempting to open multiple accounts may result in all accounts being suspended and any winnings forfeited.
Yes, you must be at least 18 years old to play on mb88. Gaming is strictly prohibited for minors. Please enter your correct date of birth during registration and play responsibly.
After logging in, go to the "Profile" section to update details such as your name, address, and email. For security purposes, changing your mobile number will require OTP verification.
To close your account, contact the support team. Make sure to withdraw your balance before doing so. A Self-Exclusion option is also available in the Responsible Gaming section.
Login & Security 5 Questions
On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email to receive an OTP code, then set a new password.
2FA is not mandatory, but it is strongly recommended. Enabling 2FA in your account settings adds a significant layer of security — even if your password is compromised, no one can log in without it.
Entering the wrong password too many times may temporarily lock your account. Wait a moment and try again, or reset your password. If the issue persists, contact the support team.
Go to the "Session History" or "Login Log" section in your account settings to see which devices have logged in and when. If you spot any unrecognized login, change your password immediately.
No. mb88 staff and support agents will never ask for your password, OTP, or bank PIN. If anyone does, it's a scam — report it to support immediately.
Deposits & Payments 5 Questions
You can easily deposit on mb88 via bKash, Nagad, Rocket, Upay, and bank transfer. All major mobile banking methods in Bangladesh are supported.
The minimum deposit on mb88 generally starts from BDT 100, though this may vary by payment method. Check the cashier section for the latest information.
Deposits via mobile banking (bKash, Nagad, Rocket) are typically processed within 5–15 minutes. Bank transfers may take 1–3 business days.
mb88 generally does not charge any fees on deposits. However, your payment provider may apply their own charges. Check the terms of your payment method before making a deposit.
Save your payment receipt or transaction ID and contact mb88 support. The team will verify and resolve the issue within 30 minutes.
Withdrawals & Payouts 4 Questions
Mobile banking withdrawals are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Processing may take a little longer during peak hours.
Withdrawing bonus funds generally requires meeting the wagering requirements. Your own deposited funds can be withdrawn at any time, provided your KYC verification is complete.
The minimum withdrawal is generally BDT 200–500. The maximum limit depends on your payment method and account level. VIP accounts are eligible for higher limits.
Withdrawal requests that are already being processed generally cannot be cancelled. However, if the request is still in "Pending" status, contact support right away and cancellation may be possible.
Bonuses & Promotions 5 Questions
A welcome bonus is automatically credited when you make your first deposit on a new account. Full details on the bonus amount and conditions are available on the Promotions page. Register and claim your bonus.
A wagering requirement means you must place a set amount of bets before withdrawing bonus funds. Example: a BDT 500 bonus with a 10x wager means you need to bet BDT 5,000 before withdrawal.
When a friend registers and makes their first deposit using your referral link or code, you will receive a bonus. You can find your referral code in the "Refer a Friend" section of your account.
Free spins are typically valid on specific slot games. The eligible games are listed in the bonus details. Slot Games Page to view eligible games.
Expired bonuses are automatically cancelled and cannot be withdrawn. You can check the expiry of any active bonus in the "Bonus" section of your account.
Games & Betting 4 Questions
mb88 offers hundreds of games including bingo, slots, Live Casino, sports betting, poker, blackjack, and roulette. Platform Page for the full list.
Yes. mb88 games run on RNG (Random Number Generator) technology, independently audited by a third party. Every game outcome is completely random and not predetermined.
You can bet on all major sports events worldwide, including cricket, football, tennis, and badminton. Live betting lets you place bets while the match is in progress. Bet Page for more details.
If you lose connection, your game state is saved on the server. Once you reconnect, you can resume from where you left off. Contact support if you experience any issues.
App & Downloads 4 Questions
mb88 App Direct Download Page The Android APK file can be downloaded directly. iOS users can also App Page for the installation guide.
To install the APK on Android, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". You can turn this off again after installation.
Yes. You can log in to both the mb88 app and website using the same account. Your balance, bonuses, and game history stay in sync across all devices.
You'll receive a notification when a new update is available each time you open the app. Download Page Just download the latest version and install it over the existing app.
Support & Contact 3 Questions
mb88's live chat support is available 24/7. Click the chat icon at the bottom right of the website or app. Support is also available by email.
Yes, the mb88 support team offers assistance in Bengali. Bengali-speaking support agents are available around the clock for users in Bangladesh.
You can submit any complaint via live chat or email. mb88 takes every complaint seriously and aims to respond within 48 hours.
Got your answers? Start playing now!
Register on mb88, claim your bonus, and enjoy your favorite games.